Shipping Policy
We(CevatonStore.com) will immediately start processing your order once it is paid. All orders will be shipped from our overseas warehouse in the US.You can view your order status by logging in you account.
Our shipping time
Delivery Time = Processing Time + Transit Time
Processing Time: 0-2 business days
About Taxes
Goods from all our warehouses have not paid delivery tax. If the package is inspected by customs in the destination country, the customer must pay import duties, duties and taxes.
Shipping address change
For requests to change the shipping address, we may change the address at any time before the order is shipped.
Incorrect Address
If you put an incorrect address during checkout and product return to our store after delivery, then we will not be responsible for the loss of your order.
Item is out of stock
If an item is out of stock, we will ship the in-stock item immediately and once the remaining items are back in stock.
Beyond delivery time
If the delivery time is longer than estimated, please contact us so we can investigate. Due to Covid-19, there will be some delay in delivery.
Package damaged in transit
If you find the package damaged in transit, if possible, please reject the package from the courier and get in touch with our customer service. If the package arrives without you, please contact customer service for next steps.
Cancel
If you change your mind before receiving the order, we can accept cancellation at any time before the order is shipped. We cannot cancel or change the order if the package has already been shipped.
Insurance
The loss and damage insurance for the package does not exceed the value stated by the courier.
Package lost in transit
Once the courier investigates and believes the package is lost, we will process a refund or replacement immediately.
Order Tracking
After placing your order, you will receive an order confirmation email to confirm your order details. Once the item has shipped, you will receive a shipping confirmation email that includes your order number, carrier information, date and time the order was placed, order status, and the package tracking number for the shipped item. For the exact location of your shipment, track your item on the carrier's official website.
If you have any problems in tracking your order, please do not hesitate to contact us via
Email: support@cevatonstore.com
Customer Service Chat Time: Mon - Sun : 9am - 6pm (UTC+8 time)
Company Address
Building A2, Room 105, Red Box Creative Park,
No. 11 Huancheng South Road, MaanTang Community, Bantian Street
Shenzhen City
518129
CN
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